We will strive to provide the same superior customer service and shopping experience for our online customers that our in-store and horse show mobile customers have enjoyed since 1997. We will never distribute your name or customer information around the industry without your permission.
If you are not comfortable with shopping online, we have both fax service at (440) 543 0631 and toll free service at (800) 253 7970 for your convenience. If you have questions or need the assistance of a Sales Consulant, please phone during our store hours. At other times please leave a voice mail message and we will be happy to return your call or email us at info@paddocksaddlery.com.
SECURE SHOPPING
Orders placed on our site are encrypted using SSL technology. Secure Socket Layer (SSL) is a technology used by companies to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to call 800-253-7970 and place your order over the phone. You may also print your shopping cart page or Mail Order Form and fax your order to us at 440-564-7298 or mail it t
A'Dashi
Attn: Order Processing
PO Box 631
Chagrin Falls, OH 44022
! Please note that email is not encrypted and is never considered a secure means of transmitting credit card numbers and that we will NEVER ask for sensitive information via email!
COLLECTED INFORMATION & PRIVACY
Personal information you provide to us while creating or updating your account*, and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems.
*You can easily update your account information by logging on to www.adashi.com and clicking "Log In” in the lower right hand corner of any page.
Our site will also collect cookies. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.
We offer those who sign-up for our email list advanced notice of sales, new items, store events and other A'Dashi and Paddock Saddlery news. Email addresses collected at adashi.com and paddocksaddlery.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies – ever! If you would like to be removed from our email list, please follow the unsubscribe instructions sent with each email or contact us at info@paddocksaddlery.com. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.
PAYMENTS
For your convenience, we accept VISA, MasterCard, Discover, American Express. Please make sure to give us complete and accurate information so that we may process your order without delay.
If you prefer to pay by check or Money Order, you may! Just browse online, place your items in your Shopping Cart, and instead of submitting your order, just print it out and mail it to us with your payment! If you mail us your order with a personal check, please allow additional time for check verification service and include driver’s license number and state of issue on your check that is pre-printed with your name, address and check number. We subscribe to Bounce Back® Electronic Check Verification & Recovery Systems.
We do not ship COD.
PRICING
We make every effort to ensure that all prices in the A'Dashi online store are accurate. We try to maintain prices, but due to currency fluctuations, prices are subject to change without notice. And although we strive for perfection, we may inadvertently enter an incorrect price. Should this occur, when your order is processed the error will be identified and handled as follows:
If the price of the item you purchased is actually lower than the online listed price, we automatically make the adjustment and charge the lesser amount to your credit card.
If the price of the item you purchased is higher than the online listed price, your order will be processed, including the item in question, at the higher price. Once your order arrives, should you not wish to keep this item, please contact our Customer Service and we will arrange for the return shipment as well as a refund to your credit card.