Technical Support Representative
Adashi Systems is a fast-paced, innovative technology company creating solutions that help public safety agencies around the world. As a leading software developer in the public safety market, our emergency response applications help first responders save lives and manage critical incidents effectively.
When you join Adashi, your work matters. It saves lives and puts you in partnership with first responders to help make the world a safer place.
The Position:
We are looking for a highly motivated Technician to work in a team that supports our software deployments in the field, as well as internal company I.T. infrastructure.
Our platform consists of a Server application running on Windows, 2 Windows Client Applications, a Mobile app on both Android and IOS, and web applications running under IIS. Our applications are highly customizable to suit customer needs and provide a multitude of configuration options. As such, highly detail-oriented individuals are essential for this position.
Job Requirements:
- Work 9 AM to 5 PM Eastern Time as part of Tech Support team
- Monitor phone for slow-moving trouble ticket queue (approx. 0-5 calls per day)
- Occasional after-hours work is required but no more than 40 hours in a week on average
- Once fully trained, employee will join the On-call rotation for Enterprise customer, 1 week out of every 4. This means 24/7 emergency phone calls are possible (but rare)
- Test and deliver new software updates to customers
- Troubleshoot wide variety of software issues
- Maintain company I.T. infrastructure
- Ability to work from home (home Internet connection required, company will supply other hardware)
- Occasionally document internal processes
Preferred Experience:
- Extensive Windows software and operating system installation, configuration, and troubleshooting knowledge.
- Windows networking basics
- Software testing and Defect Reporting
- Virtual Machines (VMWare mainly)
- Ability to read and interpret XML
- Interpersonal skills for direct customer contact
- Microsoft SQL database knowledge and experience
- Experience in ESRI and other Geospatial technologies
- Experience in Public Safety a plus
- IIS Management
- Mobile OS Support
Eligibility:
This is a full-time salaried position. You must be eligible to work in the USA or Canada without a visa or visa renewal. No visas will be sponsored.
Compensation and additional benefits:
Competitive full-time salary dependent upon skills/experience plus health, dental, vision, vacation package, flexible working hours, flexible workspace, and ample opportunity for advancement.
To apply, send CV/resume to jobs@adashisystems.com. Include “Technical Support Representative” in the Subject line.