When will I receive my upgrade?
We will be completing updates across all FHMR customers moving forward. We will reach out to you directly to schedule your upgrade.
Are there any additional costs?
No, FHMR customers will be upgraded to Adashi FirstResponse MDT and FIREHOUSE Software Command customers will receive both Adashi FirstResponse MDT and Adashi C&C at no extra cost. Support costs will remain the same as they are currently.
Will my FIREHOUSE interface change?
There will be no changes to your existing FIREHOUSE software interface. All customers will receive Adashi-branded products in addition to their existing systems.
Will our renewal process change?
Yes, going forward, you will see a separate renewal from Adashi. If you are currently in the renewal process with ESO, please continue as planned.
Will there be a new billing remittance?
You will receive bills directly from Adashi Systems based on your renewal date. Payments should be sent to: Adashi Systems 101 N. Haven Street, Suite 301 Baltimore, MD 21224
How can I contact Adashi to receive more information?
You can contact Adashi directly via phone, email, support ticket, or live website chat. Please view our Contact Us page for more information.
Does Adashi offer additional products for Fire/Rescue agencies?
Yes, Adashi provides a full public safety platform for staffing, emergency response, incident command, and live incident mapping. Learn more via our product brochure. Click here to request a free online demonstration of any of the Adashi products.